The carrier claims my package was delivered, but I haven’t received it.Updated a year ago

We kindly request that you allow for a minimum of 2 business days after the carrier marks the package as delivered before proceeding, as it frequently arrives within this timeframe.

If it’s been over 2 business days, we ask that you file a claim with the carrier. As soon as the investigation with the carrier is concluded, you can then shoot us an email with the claim number along with your correct shipping address and we’d be happy to further assist you with this!