FAQs
RETURNS & EXCHANGES
Our products can be returned within 15 days from the date your order was delivered.
For an item to be eligible for a return, please make sure that:
- The product was delivered within the past 15 days
- The product is unopened, in its original packaging
- Any apparel items must be unworn, unwashed, with tag(s), and in new condition
- You have the receipt, order confirmation, or proof of purchase from ghostlifestyle.com
- The product was not purchased through a third-party retailer as we are unable to accept returns from orders placed outside of our direct website
- The product is not a sample packet as samples are final sale
Products that do not meet this criteria will not be considered for return.
To start a return, please visit: returns.ghostlifestyle.com
REFUNDS
Once your returned package has been delivered and processed, the cost of the returned item(s) will be issued back to the original method of payment used when placing the order. This can take 3-5 business days to process depending on your bank.
Please note that return label costs are deducted from the total refund amount for the item(s) being returned.
EXCHANGES
Exchanges can only be processed for an alternate size - the product and color itself must remain the same. Once the exchange process has begun through our portal, this step will automatically populate for you. If stock for the item is unavailable, a refund for the returned product(s) will be issued back to the original method of payment used for the order.
ORDER QUESTIONS
We understand that mistakes can happen during the excitement of ordering. If your order has not yet been fulfilled for shipment, we can make the following changes:
Swap the color or size of an item/items
Update your shipping address
Cancel the order
Apply a discount code to your order
Things happen, but rest assured, our Customer Support Team will always try to make it right!
You can contact Customer Support by emailing [email protected] with your details (name, order number, email address, and any additional information that may help) so we can best assist you.
Confirmation emails are typically sent within 15 minutes of placing an order. Be sure to check your spam/junk mail folder as sometimes our emails can get forwarded there.
Still can't find your confirmation? Not a problem! Just send an email to our Support Team and we’d be happy to look into this more for you!
Please allow 1-3 business days for order processing and an additional 3-5 business days for the carrier to deliver your package.
SHIPPING & DELIVERY
We kindly request that you allow for a minimum of 2 business days after the carrier marks the package as delivered before proceeding, as it frequently arrives within this timeframe.
If it’s been over 2 business days, we ask that you file a claim with the carrier. As soon as the investigation with the carrier is concluded, you can then shoot us an email with the claim number along with your correct shipping address and we’d be happy to further assist you with this!
If you receive a damaged product in your order, please submit a ticket to our Support Team right away!
Please note that photos of the packaging your order arrived in and of the damaged item you received will be requested by our Support Team to further assist you with the issue.
PRODUCT QUESTIONS
We like to play it safe and leave it up to a licensed healthcare professional to determine if it's okay for pregnant women or women who are nursing to use any of our products.
We offer fully-disclosed nutrition labels for each of our products on our website - just click ‘View Supplement Facts’ on the supplement’s page and all of the information to share with a healthcare professional awaits!
All GHOST® Products are intended for healthy adults, 18 years of age or older.
We're always working hard to restock our items that are out of stock. We recommend heading over to your favorite product and selecting the 'notify me' button; we'll reach back out to you as soon as the item is back in stock.
Please note that some products, such as apparel, shakers, and gear, are available for a limited time only; therefore, once they're gone, they're gone.
LOYALTY PROGRAM
At this time, only supplement tubs include a loyalty code card.
If you’re trying to redeem a loyalty code card for the first time and it’s showing that it’s already been entered, please reach out to our Support Team and be sure to include the email address associated with your GHOST® Loyalty Account along with a picture of the 4-worded code on the back of the loyalty card.
Once we receive your email, we'd be happy to look into this issue and make sure you're taken care of!
On our website, you'll need to click on the ghost icon that's in the top right corner of the page and then select 'SIGN UP' to begin creating your account.
Once you’ve entered all of the information required, select 'CREATE ACCOUNT' and you'll receive an email shortly after with a link to confirm and activate your new GHOST® account. From there, you'll be able to log in using the email address and password you've set up.
Using a web browser on a desktop or mobile device?
Click on the ghost icon located on the top right corner of the page and select the 'Forgot Your Password' button. Once you enter your email, you should receive a link to that email address to reset your password for your account login. Also, be sure to check your junk/spam folder in case the reset password email ends up in there if you don’t see it in your inbox shortly after!
Using the GHOST® Mobile App?
We suggest selecting the 'Forgot your password?' link and entering your account's email address. From there, you should receive an email with a link to reset the password for your GHOST® App account login.
Please reach out to [email protected] if you’d like to request to have your account and information removed from our system and we'd be happy to help!
GIFT WITH PURCHASE
A Free Gift With Purchase(s) ("GWP") is a type of promotion in which we offer a gift(s) for qualified purchases. You must meet a minimum order requirement, such as a specific item or minimum order value, to receive a GWP.
Loyalty Point Redemptions do not qualify for Gift With Purchases.
GWPs are available while supplies last.
Orders that only contain samples do not qualify to earn Gifts With Purchases.
Tax and shipping charges will not contribute toward the dollar minimum.
When using a discount code, your total might fall below the minimum requirement. Ensure the Gift With Purchase (GWP) stays in your cart after applying the discount.
SUBSCRIPTIONS
Signing up for a subscription is easy AF... When checking out your favorite product before adding it to the cart, you may see a section that displays "SUBSCRIBE & SAVE 25%." Just select that option!
Not all products or product flavors are available for subscription.
You can change your subscription product or flavors by logging into your subscription account through your GHOST® account or clicking here.
Feel free to cancel your subscription orders whenever you like; go to your GHOST® account and choose "review subscription."
WORK WITH GHOST®
We're pumped that you want to work with GHOST®! Please reach out to our wholesale team at [email protected]
Thanks for your interest in working with GHOST®!
GIFT CARDS, DISCOUNTS & PAYMENTS
We offer e-Gift Cards up to $200 that can be used on ghostlifestyle.com. The gift card is sent to the recipient's email and can be redeemed using their unique code. Look at our EPIC Gift Cards here!
Click here to check your gift card balance.
We accept the following payment methods:
- Visa, Mastercard, American Express, Discover
- Apple Pay
- Shop Pay
- GHOST E-Gift Card
Discounts are always fun! Enjoy a 20% discount on your order by using the code GHOSTHELP!
GHOST® ENERGY
GHOST® HYDRATION
GHOST® HYDRATION can be found at your local Kroger store. Search for stores near you here!
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